Complaints & Returns

At Dress Divine, we prioritize customer satisfaction and strive to provide high-quality products. If you encounter any issues with your order or wish to request a return, we are here to assist you. Please read our complaints and return policy carefully to ensure a smooth process.

Complaints

If you receive a damaged, defective, or incorrect item, we encourage you to file a complaint as soon as possible. Complaints must be reported within 48 hours of receiving the order.

How to File a Complaint

To submit a complaint, please provide the following details:

  • Order number
  • Product details (including images of the issue)
  • Description of the problem

You can reach us through:
📧 Email: dressdivineofficial@gmail.com
📞 Phone: +92 329 4544234
🌐 Contact Page: https://dressdivine.pk/contact/

Once we review your complaint, we will respond within 2-3 business days with further instructions.

Returns & Exchanges

We accept returns and exchanges within 2 days of receiving the order, provided the item meets our return conditions.

Return Conditions

  • The item must be unused, unwashed, and in its original packaging with all tags intact.
  • Items on sale or discount are non-returnable and non-refundable.
  • Customized or personalized items cannot be returned or exchanged.

How to Initiate a Return

To request a return or exchange, contact us through:
📧 Email: dressdivineofficial@gmail.com
📞 Phone: +92 329 4544234
🌐 Contact Page: https://dressdivine.pk/contact/

Once your return request is approved, you will receive instructions on how to send the item back. The customer is responsible for the return shipping cost unless the product was delivered incorrectly or was defective.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 3 to 5 business days. Refunds will be issued via the original payment method or as store credit, depending on your preference.

We value your trust and appreciate your support. If you have any concerns, please feel free to reach out to our customer support team.